Return & Refund Policy

Returns & Exchanges:

  • Returns that are initiated and returned to us within 30 days of receiving (Return tracking must be postmarked within 30 days to be eligible).
  • Return of the item must be shipped within 14 days of the date of return submission.

Refund Policy:

To start a return, contact us at info@i-diya.com for more details. If your return is accepted, we'll send you a return label and return instructions on where to send your package.

Our return policy ensures a secure experience: all returns must be requested in advance and accepted by us before doing so. This provides an additional layer of security for our customers and increases the chances of a successful return.

  • Our refund policy ensures that your order is protected. If you don't receive your order within 30 days from purchase, are unhappy with a damaged product, you are guaranteed a full refund. Return shipping cost is covered by you.
  • Ensure proper sizing before ordering with our convenient size chart. Our policy does not allow for multiple returns due to sizing issues.
  • We charge a flat $6.99 per return. This covers the processing and return shipping cost.
  • The return fee will be deducted from the total refund amount.
  • Original shipping charges are non-refundable

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, and unused, with original tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items that have all tags still attached and original packaging included upon returning.

Not Eligible for a return:

  • Final Sale / Clearance Items are not returnable.
  • Items that show any indication of being worn and/or washed (at the discretion of i-diya's returns team).
  • Items that do not have original tags still attached and/or original packaging still included upon returning.

i-diya reserves the right to deny a refund if returned items are incomplete or is not received within a reasonable time frame after filing your return.

i-diya offers reliable returns processing, with all returns handled within 7 business days of receipt at our warehouse. In the event of an approved refund, you can expect to see the credited amount back on your billing statement within 30 days.