Frequently Asked Questions
Where is i-diya located?
- We are located in Portland, Oregon here in the United States!
- All orders are processed and shipped from our international warehouse.
What is your Shipping Policy?
- Our merchandises are sourced from overseas fulfilment centers to provide our customers with a variety of options. Orders are dispatched within 3-5 business days of your order being placed, with arrival in the United States estimated at 10-14 business days. You will receive a shipping confirmation email upon order processing.
- We offer $6.99 Standard Shipping fee to United States.
- Please visit our shipping page for more details.
What is your Return Policy?
- Orders may be returned within 30 days of receiving your order.
- Clearance items are non-returnable.
- Returns cost a flat $6.99 per return if a refund is requested.
- Return cost will be deducted from total refund amount.
- Please visit our returns page for more details.
How are i-diya's prices so low?
Our merchandise are sourced directly from overseas fulfillment centers, allowing us to pass on cost savings to our customers. With no storage or stocking fees, you can enjoy lower prices and a wider selection of products. Hassle-free shopping at affordable prices.
How can I contact you?
We are here to help! Whether you have an order inquiry, need assistance, or just need general information please email us at info@i-diya.com.
My order arrived damaged?
If your order arrives damaged, please contact us for a resolution. We take extra care to package your shipment, but it may occur. We will work with you to find a solution in accordance with our terms and conditions.